Sertag 2.4G Electronic Shelf Labels

Q1: How are eRetail3.2 system electronic shelf labels base stations accessed and configured (e.g., web interface, local tools, IP access)? Can all management tasks be completed locally?A1: The eRetail3.2 system 2.4G electronic shelf labels base stations need to be configured by us. First, the ESL base station connects to a router with internet access. We will retrieve the base station in the background and then configure it for you. This requires you to provide the software server IP address and the base station port.Q2: Can we use an online interface to UPLOAD bulk data such as google doc or tables?A2: Yes. You can upload product data to our website using an Excel document, and the system can automatically retrieve and synchronize the product data file from the address provided.

Q1: Will replacing the ESL battery affect the product warranty?A: Within the warranty period, replacement due to human error will affect the warranty.Q2: Do you provide a warranty for the device? A: Within the warranty period, non-human-caused damage will be repaired or replaced free of charge.

Electronic shelf labels can be updated via API. Electronic shelf labels communication protocol is 2.4G.

Yes, the electronic shelf label software is available in English and more than 10 other languages, and can switch languages by itself.

Q: How many electronic shelf label access point we need for the grocery store? What is the covered area by each access point? should it be connected to the internet always? or only local network? A: The number of electronic shelf label access point used is related to the area of the store. In actual use, consider the field environment and other factors such as the communication range of the AP, A circle with a radius of 12 meters Both are OK ,if you install local version system, you need to choose local network.

Electronic shelf tags can be updated via API. Electronic shelf labels communication protocol is 2.4G.

 Of course. The status of the communication is in the electronic shelf labels system communication log in the data query.

You can connect to the base station through the direct connection method to update the information of the electronic price tag. The specific steps are: 1. Connect the LAN port of the POE power supply and the computer network port 2. Connect the POE port of the POE power supply and the network port of the base station 3. Plug in the power supply 4. Then share the network according to the "4.0 Base Station Simple Configuration User Manual" document, and use the configuration tool to configure the base station for normal use.

Q: Prompt after LINUX system upgrade: 1. Unable to load libSkiaSharp library; 2. MessageBus init error 3. System initialization failed, please check various configurations and restart the service. How to solve this problem?A: Unzip the compressed package runtimes.zip and put it in the APP installation directory to replace the previous file.

Q: How many digital price tags APs do we need for the grocery store? What area does each AP cover? Do they need to be connected to the internet at all times, or is a local network sufficient?A: The number of digital price tags access points (APs) required depends on the size of the store. Typically, each AP covers a circular area with a radius of about 12 meters. However, the exact number needed can vary based on the store's layout and environmental factors affecting signal strength. If you are installing a local version of the system, connecting to a local network is sufficient. For broader functionality, a constant internet connection may be required.

Q: Sertag's eRetail3.1 system can be upgraded for free on windows. Can it be upgraded for free if it is a linux system?A: Yes, just like Windows system upgrade, use the upgrade package to update the files in the corresponding folder. When replacing, delete the sppsettings.json file in each upgrade folder, and then overwrite all files (required during upgrade) Stop running services).

Q: What should I do if the five-star rating icons in the template for the 2.4G digital price tags system backend are not displaying correctly?A:  1. Place the zfull-gb.ttf font file into your computer's font library. You can access this library through Control Panel Fonts.      2. Restart the following five services: eRetail_v3.1, eRetail_v3.1_datasync, eRetail_v3.1_sendserver, eRetail_v3.1-TFTApi, and eRetail_v3.1_videoservice.      3. Afterward, log back into the system, and the template should display correctly.

No, a database license is not required for the database used by our electronic shelf label 3.1 software.

Q: Can the Sertag eRetail3.1 template be configured to not display decimal points and only show numbers?A: Yes, it is possible. When setting up the template, simply remove the "." to display only numbers.