What are some common problems with 2.4G electronic shelf label base stations of eRetail3.2 system?
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- Issue Time
- Jan 5,2026
Q1: How are eRetail3.2 system electronic shelf labels base stations accessed and configured (e.g., web interface, local tools, IP access)? Can all management tasks be completed locally?
A1: The eRetail3.2 system 2.4G electronic shelf labels base stations need to be configured by us. First, the ESL base station connects to a router with internet access. We will retrieve the base station in the background and then configure it for you. This requires you to provide the software server IP address and the base station port.
Q2: Can we use an online interface to UPLOAD bulk data such as google doc or tables?
A2: Yes. You can upload product data to our website using an Excel document, and the system can automatically retrieve and synchronize the product data file from the address provided.
Q3: Can we fully control the ESL system (including labels and gateways) using our own backend without using your official software platform?
A3:Yes. Our ESL software can be deployed locally and operated entirely within your local network. We also provide API interfaces that allow you to integrate the ESL system with your own backend or existing business systems.
Instead of developing the entire ESL management system from scratch, we recommend using our local software together with the available APIs for system integration. This can simplify deployment and reduce development time and costs.
Q4: Is there a backup/failover option if one AP goes down?
A4: We have data backups and can check historical logs. If the AP fails, the price tag display will remain unaffected, and the price tag can be re-bound to another AP.
Q5: Does the base station use PoE or a DC power adapter for its power supply? What is its power consumption?
A5: You can choose between PoE or a DC power adapter. The AP requires 12V, 1A, which amounts to 12W.