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Q: What should I do if the five-star rating icons in the template for the 2.4G digital price tags system backend are not displaying correctly?A:  1. Place the zfull-gb.ttf font file into your computer's font library. You can access this library through Control Panel Fonts.      2. Restart the following five services: eRetail_v3.1, eRetail_v3.1_datasync, eRetail_v3.1_sendserver, eRetail_v3.1-TFTApi, and eRetail_v3.1_videoservice.      3. Afterward, log back into the system, and the template should display correctly.

No, a database license is not required for the database used by our electronic shelf label 3.1 software.

Q: Can the Sertag eRetail3.1 template be configured to not display decimal points and only show numbers?A: Yes, it is possible. When setting up the template, simply remove the "." to display only numbers.

Depending on your system's architecture, we can customize the data structure to facilitate data integration. This process involves extracting the unique bidding signature code from the barcode before it can be inputted into the system.

Q: Can electronic shelf labels be managed with just one computer, or is a separate computer required for each shop?A: Electronic shelf labels can be managed by multiple stores using a single computer.

A: No, it will not be a problem. Once the base station is configured in different stores, the computer can be connected to different stores without affecting its use. Each shop's unique Wi-Fi and IP settings do not interfere with the functionality of the electronic shelf labels.

After logging into the system, you can find a character icon in the upper right corner. Click on it to change your password. Please note that the administrator username cannot be changed. For newly added store staff users, they can set their password during the addition process in the system management menu. Once logged in, new store staff can also click on the character icon in the upper right corner of the page, similar to the manager user, to change their password.

Do we need to manually create an electronic price label for each product, or is there a faster method available?You can create a promotion template where product information is linked to the promotion mode. By directly associating the electronic price label with the goods, the promotion template will be automatically updated. Additionally, one electronic price label template can be applied to all corresponding size tags, streamlining the process.

No, it won't be an issue. Once the base station is configured in different stores, it seamlessly adapts to the unique WiFi and IP configurations of each location. This means that regardless of the network settings in each shop, the digital tags remain fully functional and accessible. Even if the computer connecting to the system moves between stores, there's no disruption to its functionality. Our system is designed to ensure smooth operation across diverse network environments, providing convenience and reliability for multi-location setups.

Yes, each store requires digital labels base station, and the number of base stations is configured according to the area of the store. The coverage area of our base station is a radius of 10~12 meters.

When integrating the Sertag ESL platform with the grocery mall platform, will the communication be conducted online or offline? The integration process primarily involves online communication to ensure real-time data transmission between the Sertag platform and the grocery mall platform. Real-time connectivity is crucial, especially if the data exchange requires instant updates and synchronization.For an online integration, a constant and reliable connection is necessary to facilitate the seamless flow of information between the two platforms. This ensures that pricing updates, inventory changes, and other relevant data are transmitted promptly, contributing to an efficient and responsive retail environment.However, the ease of establishing this online connection depends on the technical proficiency of the customer's development team. If the developers possess a high level of expertise and are well-versed in the integration protocols, the process is likely to be smoother. On the other hand, if there are challenges in terms of technical skills, it might require additional support or collaboration with the Sertag team to overcome any obstacles.In summary, an online communication approach is essential for real-time integration, and the level of difficulty is contingent on the technical proficiency of the customer's development team. The Sertag team is committed to providing assistance and guidance to ensure a successful and efficient integration process.

How many AP of Electronic shelf labels we need for the grocery store? What is the covered area by each AP? should it be connected to the internet always? or only local network?The number of electronic shelf labels AP used is related to the area of the store. In actual use, consider the field environment and other factors such as the communication range of the AP. A circle with a radius of 12 meters Both are ok, if you install local version system, you need to choose local network.