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Sertag 2.4G Electronic Shelf Labels
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Will it be a problem if each shop has a different Wi-Fi and IP for ESL?

A: No, it will not be a problem. Once the base station is configured in different stores, the computer can be connected to different stores without affecting its use. Each shop's unique Wi-Fi and IP settings do not interfere with the functionality of the electronic shelf labels.

How can I change my password and ID in electronic shelf labels system?

After logging into the system, you can find a character icon in the upper right corner. Click on it to change your password. Please note that the administrator username cannot be changed. For newly added store staff users, they can set their password during the addition process in the system management menu. Once logged in, new store staff can also click on the character icon in the upper right corner of the page, similar to the manager user, to change their password.

Do we need to manually create an electronic price label for each product?

Do we need to manually create an electronic price label for each product, or is there a faster method available?You can create a promotion template where product information is linked to the promotion mode. By directly associating the electronic price label with the goods, the promotion template will be automatically updated. Additionally, one electronic price label template can be applied to all corresponding size tags, streamlining the process.

Each shop has a different WiFi and IP for the digital tags, can this be an issue?

No, it won't be an issue. Once the base station is configured in different stores, it seamlessly adapts to the unique WiFi and IP configurations of each location. This means that regardless of the network settings in each shop, the digital tags remain fully functional and accessible. Even if the computer connecting to the system moves between stores, there's no disruption to its functionality. Our system is designed to ensure smooth operation across diverse network environments, providing convenience and reliability for multi-location setups.

Will they need a digital labels base station for each shop?

Yes, each store requires digital labels base station, and the number of base stations is configured according to the area of the store. The coverage area of our base station is a radius of 10~12 meters.

When integrating the ESL platform with the grocery, will the communication be conducted online?

When integrating the Sertag ESL platform with the grocery mall platform, will the communication be conducted online or offline? The integration process primarily involves online communication to ensure real-time data transmission between the Sertag platform and the grocery mall platform. Real-time connectivity is crucial, especially if the data exchange requires instant updates and synchronization.For an online integration, a constant and reliable connection is necessary to facilitate the seamless flow of information between the two platforms. This ensures that pricing updates, inventory changes, and other relevant data are transmitted promptly, contributing to an efficient and responsive retail environment.However, the ease of establishing this online connection depends on the technical proficiency of the customer's development team. If the developers possess a high level of expertise and are well-versed in the integration protocols, the process is likely to be smoother. On the other hand, if there are challenges in terms of technical skills, it might require additional support or collaboration with the Sertag team to overcome any obstacles.In summary, an online communication approach is essential for real-time integration, and the level of difficulty is contingent on the technical proficiency of the customer's development team. The Sertag team is committed to providing assistance and guidance to ensure a successful and efficient integration process.

How To Install 2.4G Electronic Shelf Labels System?

How To Install 2.4G Sertag Electronic Shelf Labels on My SQL ?

How many AP of Electronic shelf labels we need for the grocery store?

How many AP of Electronic shelf labels we need for the grocery store? What is the covered area by each AP? should it be connected to the internet always? or only local network?The number of electronic shelf labels AP used is related to the area of the store. In actual use, consider the field environment and other factors such as the communication range of the AP. A circle with a radius of 12 meters Both are ok, if you install local version system, you need to choose local network.

What is the difference between Zigbee ESL and 2.4G ESL?

There are some differences between Zigbee ESL and 2.4G ESL. Because Zigbee protocol and 2.4GHz protocol are two different communication protocols in the field of wireless communication. The following is a brief comparison of them:Zigbee protocol:1. Wide range of applications: Zigbee protocol is mainly used in Internet of Things (IoT) applications, such as smart homes, industrial automation, medical equipment, etc.2. Low power consumption: Zigbee devices usually have low power consumption and are suitable for long-term operation or battery-powered scenarios.3. Small network: Zigbee supports small network topology and is suitable for scenarios with a relatively small number of devices.4. Mesh network structure: Zigbee supports Mesh network structure, and nodes can forward data to each other, improving the reliability and coverage of the network.5. Relatively short communication distance: Zigbee’s communication distance is usually short and suitable for local-scale communication.2.4GHz protocol:1. Wide range of applications: The 2.4GHz protocol is suitable for a variety of applications, including Wi-Fi, Bluetooth, Zigbee, etc.2. High rate: The 2.4GHz protocol usually has a higher data transmission rate and is suitable for scenarios that require faster data transmission.3. Long communication distance: The communication distance of the 2.4GHz protocol is relatively long and is suitable for communication across a large range.4. Large number of devices: The 2.4GHz protocol can support the connection of more devices.5. Different interference sources: Since many devices use the 2.4GHz frequency band, they may be interfered by other devices.

Can this software of electronic shelf labels be installed on AWS cloud?

Can this software of electronic shelf labels be installed on AWS cloud? Yes, the electronic shelf labels software can be installed on AWS cloud. If the electronic labels server goes down, do I need to reinstall everything from scratch, or can I switch to a dedicated server on the fly? Normally there is a backup in the cloud server of electronic labels.

How many electronic shelf label base stations need to be deployed in a 3,000m² supermarket?

The communication range of the electronic shelf label base station is a radius of 12~15m. Under normal circumstances, 10 ESL base stations are needed. The specific number is calculated based on the actual layout of the customer's store.

What are the requirements for electronic shelf label server ?

What are the requirements for electronic shelf label server ? How many stores can be allocated to each server? If there is a network or power outage, are there any solutions for data backup? Windows system 64 bit, high then Windows server 2012 R2 versionThe configuration of the electronic shelf label server depends on the number of electronic labels. The minimum requirements are CPU 4 cores, 8G memory, bandwidth 4M/s, and 100G hard drive. If the number of electronic labels increases, the electronic shelf label server will require higher configuration, regardless of the number of stores. If the network and power are cut off, it is best to use a cloud solution or use a physical server with a disaster recovery plan

Can the electronic price tags be dynamically updated after connecting the merchant system

After the electronic shelf label system is connected to the merchant system, product inventory information is set on the electronic price label template. When the merchant's product management system is updated, its data needs to be updated simultaneously to the product library of the electronic shelf label system to maintain the consistency of the information. In this way, the label can display the inventory, price and other information you want and also prompt the merchant whether the product needs to be replenished.